---
title: Customer Portal
description: Access to view orders, request quotes, download documents, and manage your account. Open to all customers.
---
[Skip to content](https://customers.roetactical.com#main-content)
[Homepage](https://roetac.com)
- [Shop Armor Exchange](https://armorexchange.com/shop)
- [OVERT Carrier Sizing](https://customers.roetactical.com/overt-carrier-sizing-form?hsLang=en)
- [Concealable Sizing](https://customers.roetactical.com/concealable-sizing-form?hsLang=en)
- [RMA Request](https://customers.roetactical.com/rma?hsLang=en)
- [Shop Armor Exchange](https://armorexchange.com/shop)
- [OVERT Carrier Sizing](https://customers.roetactical.com/overt-carrier-sizing-form?hsLang=en)
- [Concealable Sizing](https://customers.roetactical.com/concealable-sizing-form?hsLang=en)
- [RMA Request](https://customers.roetactical.com/rma?hsLang=en)
# ROE Tactical
# Readiness without Compromise
## Advanced Body Armor for Professional Readiness
### Trusted by law enforcement. Chosen by prepared professionals who take fit and protection seriously.
[Configure Your Armor](https://armorexchange.com/shop)
## We're here for you.
## T&E and Sample Request
Is your Agency looking for a wear test, or need to see a sample of a certain product before making your purchasing decision. Reach out to our government sales team using this form.
Rules of Engagement Tactical
Government Sales Team
710 E Park Blvd Ste 206
Plano, TX 75074
972-885-9003
### Questions & Answers
What's our vision?
## About ROETAC
Founded in 2016 by military veterans and active law enforcement professionals, ROETAC exists for one purpose: ensuring those who protect others have the equipment they can trust.
We provide mission-ready body armor, protective equipment, and procurement solutions for federal, state, and local government agencies, first responders, military personnel, security professionals, and qualified civilians. Every product we offer is carefully selected based on proven performance, operational reliability, and compliance with applicable industry standards.
Our team understands the realities of the profession because we have lived them. Whether supporting a large agency procurement or helping an individual officer select properly fitted body armor, our focus remains the same: delivering knowledgeable guidance, responsive service, and dependable equipment.
**Readiness Without Compromise** is not simply our tagline; it is the standard behind every recommendation, every order, and every customer relationship.
### Customer Support
Phone: [(972) 885-9003](tel:9728859003)
Email: [info@roetactical.com](mailto:info@roetactical.com)
## Government Purchasing
ROETAC supports procurement for federal, state, and local government agencies through cooperative purchasing programs and direct contract opportunities. Our government sales team understands public sector purchasing requirements and works closely with agencies to streamline procurement while maintaining compliance.
We routinely assist with:
- Cooperative purchasing contracts
- Agency quotations
- Bid and solicitation support
- Product demonstrations and evaluations
- Sizing and equipment consultations
- Grant-supported purchasing
- Department-wide armor replacement programs
For government sales assistance or contract information, contact our Government Sales Team at [govsales@roetactical.com](mailto:govsales@roetactical.com).
What kind of facilities do we have?
ROETAC maintains an administrative office in Grapevine, Texas, with operations structured to support customer service, government sales, procurement, order coordination, and agency support.
**Administrative Office:**
1452 Hughes Rd, Suite 218
Grapevine, TX 76051
***Please note: our office is available by appointment only.***
For appointments or customer support, please call [972-885-9003](tel:9728859003) or email us at [info@roetactical.com](mailto:info@roetactical.com).
What's our working hours?
**Customer Support**
ROETAC is committed to providing responsive customer service. While our team operates on a flexible schedule, we make every effort to respond to all phone calls and emails as quickly as possible—typically within one business day.
Orders may be placed online 24 hours a day, 7 days a week. Customer inquiries received outside of normal business hours will be addressed at the earliest opportunity.
**Office Visits:** Our administrative office is available by appointment only. To schedule a meeting, product consultation, body armor sizing, or agency demonstration, please contact us in advance.
Phone: [(972) 885-9003](tel:9728859003)
Email: [info@roetactical.com](mailto:info@roetactical.com)
[](https://roetac.com)
- [Blog](https://customers.roetactical.com/blog?hsLang=en)
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